Prerequisites: There are no prerequisites for VoIP training.

Continuing Education: 4 AVIXA (InfoComm) RUs CTS/CTS-D/CTS-I and 6 BICSI CECs

Time to Complete (approx.): 6-8 hours

Course Details
The goal of our VoIP training is to provide Biamp integrators with the necessary tools to design, integrate, and troubleshoot Biamp products with VoIP telephony systems. Upon completion of Biamp VoIP certification, attendees will have a better understanding of the following:

• VoIP systems on modern Ethernet networks, including network design and setups as well as the physical components used in VoIP systems
• Use of Call Setup protocols in a VoIP environment, including an extensive understanding of how call sessions are negotiated between parties within a VoIP system
• Real Time Protocols (RTP) used within a VoIP transaction, including the process of converting audio signals for traversal across an Ethernet network
• Quality control mechanisms for VoIP exchanges on a network, including the use of Class of Service (CoS) and Quality of Service (QoS) to manage packet delivery
• Troubleshooting techniques for resolving communication issues between VoIP devices on a network, including the use of packet monitoring software such as Wireshark to identify problems
• Proficiency using Biamp software platforms to configure Biamp VoIP endpoints